Customer Experience Optimiser

Customer Service

Improve every touchpoint in your customer journey with data-driven insights.

Customer Experience Optimiser analyses your customer journey and identifies specific improvements at each touchpoint. It uses feedback data, service metrics, and proven approaches to recommend changes. Share your journey data and receive touchpoint scores, improvement priorities, and an action plan.

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Who this helps

Customer Experience Lead
Operations Director
Product Manager

Pain points

You cannot identify which touchpoints drive customer dissatisfaction.
Customer journey improvements happen reactively, not strategically.
Feedback data exists but nobody has time to analyse it systematically.

Use cases

01
Journey mapping

Map your customer journey end to end, scoring each touchpoint and identifying specific improvement opportunities.

02
Touchpoint optimisation

Analyse individual service touchpoints and recommend changes to reduce friction.

03
Feedback integration

Connect feedback from multiple sources to build a complete picture of your customer experience.

Example outcomes

✓
Clear visibility into your weakest customer touchpoints.
✓
Prioritised improvement plan backed by data.
✓
Higher customer satisfaction from targeted changes.

Time comparison

Without AI

8 hours

Weeks of workshops, surveys, and manual analysis.

With gecco

30 minutes

Touchpoint analysis with priorities.

Inputs and outputs

What goes in

Customer journey data
Satisfaction scores
→

What comes out

Journey map with scores
Improvement recommendations
Priority action plan

Example workflow

1
Upload your data
Provide your customer journey data and satisfaction scores.
→
2
Deep analysis
The assistant analyses your customer data and identifies patterns.
→
3
Review insights
Review your journey map with scores and request adjustments.
=
✓
Your journey map with scores ready for immediate use.

Try asking

“
Map our member onboarding journey and identify the weakest touchpoints.
“
Analyse our renewal process and recommend improvements.
“
Which customer touchpoints should we prioritise for improvement?

Ready to put this assistant to work?

Book a free consultation and see how it fits your team.

Book a demo