Enquiry Responder

Customer Service

Draft accurate, on-brand email replies from your knowledge base.

Enquiry Responder searches your knowledge base for the right answer to customer queries and drafts a compliant email reply. It follows your brand guidelines and tone of voice. Staff review and send rather than writing from scratch.

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Who this helps

Customer Service Advisor
Membership Services Officer
Communications Coordinator

Pain points

Staff spend 20 minutes per enquiry searching for the right information to reply.
Reply tone and accuracy vary depending on which team member responds.
Complex queries sit unanswered for days because finding the right answer takes too long.

Use cases

01
Knowledge base search

Searches your uploaded documents to find the most relevant answer to a customer query.

02
Email reply drafting

Drafts a professional email response following your brand guidelines and tone.

03
Multi-query processing

Handles a batch of customer enquiries, producing draft replies for each.

Example outcomes

✓
Reduced average reply time from 20 minutes to 3 minutes per enquiry.
✓
Consistent brand voice maintained across all customer responses.
✓
Resolved complex enquiries same-day instead of waiting 3 days.

Time comparison

Without AI

20 minutes

Searching documents, locating the right answer, and drafting a reply from scratch.

With gecco

3 minutes

A ready-to-send email reply with accurate information and correct brand tone.

Inputs and outputs

What goes in

Customer enquiry email
Knowledge base documents
→

What comes out

Draft email reply
Source reference for the answer

Example workflow

1
Paste the enquiry
Provide the customer email or question.
→
2
Knowledge search
The assistant searches your documents and drafts a compliant reply.
→
3
Review and send
Check the draft, make any tweaks, and send to the customer.
=
✓
A professional, accurate email reply ready to send.

Try asking

“
Draft a reply to this member asking about our sponsorship packages, using information from our sponsorship guide.
“
Search our knowledge base for the answer to this technical query and draft a professional email response.
“
Process these 5 customer emails and draft replies for each, following our brand tone of voice guidelines.

Ready to put this assistant to work?

Book a free consultation and see how it fits your team.

Book a demo