Sentiment Analyser

Customer Service

Turn customer feedback into actionable insights with automated analysis.

Sentiment Analyser processes reviews, surveys, social media data, and feedback in any format. It identifies trends, flags urgent items, and delivers clear reports your team can act on. Upload your feedback data and receive sentiment breakdowns, trend analysis, and prioritised recommendations.

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Who this helps

Customer Experience Lead
Marketing Director
Product Manager

Pain points

Customer feedback sits in spreadsheets and never reaches decision makers.
You lack visibility into what your customers truly think.
Negative trends go unnoticed until they become serious retention risks.

Use cases

01
Survey analysis

Process member survey responses to identify satisfaction drivers and opportunities for improvement.

02
Social media monitoring

Analyse social media mentions to track brand perception and emerging themes.

03
Complaint detection

Identify recurring complaint themes and quantify their impact to prioritise improvements.

Example outcomes

✓
Feedback analysed in minutes instead of days.
✓
Clear visibility into customer sentiment trends.
✓
Early warning on emerging negative patterns.

Time comparison

Without AI

3 hours

Days of manual reading and subjective categorisation.

With gecco

10 minutes

Sentiment trends and priorities delivered in minutes.

Inputs and outputs

What goes in

Customer feedback data
Focus areas or concerns
→

What comes out

Sentiment analysis report
Trend summary
Prioritised recommendations

Example workflow

1
Upload your data
Provide your customer feedback data and focus areas or concerns.
→
2
Deep analysis
The assistant analyses your customer data and identifies patterns.
→
3
Review insights
Review your sentiment analysis report and request adjustments.
=
✓
A complete sentiment analysis report ready to use.

Try asking

“
Analyse these 500 survey responses and identify the top themes.
“
What sentiment trends do you see in our last quarter of feedback?
“
Flag the most urgent concerns from our recent NPS survey.

Ready to put this assistant to work?

Book a free consultation and see how it fits your team.

Book a demo